Artificial intelligence used to address well-being and health
A study by Oracle has revealed that nearly 84 percent of employees have experienced more anxiety and/or stress at work than any year previously. A recent report by WTW showed that focus on well-being and health is a top priority for human resource managers, especially after the pandemic.
The advent of digital solutions helps companies consider all aspects of employee wellness — physical, emotional or mental in a more humane way, according to uKnowva, a 360-degree HR Automation Software.
Unnecessary workload can increase the burden on workers eventually leading to stress and burnout. With AI tools increasingly becoming popular in organizations, automation of repetitive tasks like responding to emails, filling out reports and customer service is reducing the burden on employees.
Mental health AI chatbots are providing behavioral change and cognitive insights through cognitive behavioral techniques. Some AI applications are using sentiment analysis and natural language processing to interpret employees’ inputs and come up with personalized responses.
These applications assess the moods and thoughts of employees by asking questions and help them reevaluate their thinking patterns.
AI-based wearable tools enable employers to quickly monitor and analyze employee emotions and behavior. Developed with image and voice recognition, deep learning models and language processing capabilities, these applications can identify employees who are battling mental issues like depression and anxiety or facing issues with job tasks.
The speech recognition and machine learning algorithms built into the applications helps recognize the speed and tone of the employees to track stress levels. These AI-based applications can also analyze the facial expressions of employees to track any signs of burnout and send messages to lower the stress levels.
Office design is being improved by integrating AI to influence environmental conditions within the office like artificial lighting vs natural light, vegetation, natural air, etc. all of which can have a deep impact on employee’s mental health.
With the help of automated sensors, an employee’s mood is assessed through emotion recognition sensors and accordingly it is determined whether adjusting the environmental conditions may enhance productivity and performance.
ISO 45003 offers guidance on promoting well-being at work
The new ISO 45003, which has been adopted as an American National Standard, is intended to provide guidance on the management of psychosocial risks and with the overall concept of promoting well-being at work. ISO 45003, as part of an occupational health and safety (OH&S) management system, is designed to work in conjunction with the current ISO 45001 Occupational Health and Management Systems standard.